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Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Policy
It has always been Vaishaly Facialist Ltd’s policy to treat our customers in exactly in the way we like to be treated ourselves.  Most people hate the sight of small print, but it order to state our creditability and also to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own version. You should note that your statutory rights under the current consumer protection laws are not affected.

Payment
Payment can be made securely online by Visa, Master Card, American Express, or Maestro cards. You may also place your order through telephone or fax. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

In the case of an order being despatched outside of the UK, it is your responsibility to pay any taxes and customs charges which may be due.

Contact
We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified.  We will not email you at all without your permission.

Delivery
In the UK we rely on Royal Mail's “signed for” postal service or FedEX (or other suitable carrier for overseas deliveries) to perform the 'contract'.  We can track goods and monitor the performance of our carriers continuously. If goods fail to arrive then we will offer immediate despatch of a replacement parcel - providing the selected goods are available for despatch.

We endeavour to dispatch orders received before 13:00 hrs (Mon-Fri) on the same day and you would normally receive the goods within two-three working days in the UK and 3-4 working days for International orders.  If you have an urgent order it is always advisable to discuss your requirement on the telephone 0207 224 6088. 

Guarantee
In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Returns/Refunds
Unsuitable products may be refunded within 14 days of our despatch date. Please include your original receipt in the returned parcel and please also state the reason for the return.

Please send all returns to Vaishaly, 51 Paddington Street, London, W1U 4HR. The product you return must be in new, unused, and unworn condition with all the original packaging. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

It is advisable to send returned items by registered post/Courier and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Customers' statutory rights are unaffected.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Data & Privacy
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and process your order.  There are no circumstances under which, this information might be passed to a third party. 

We do not store any credit card details on our database and instead this service is provided by a popular and secure payment service provider called Protx who has been approved by our bank.

We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

Jurisdiction
This website is controlled and operated by Vaishaly Facialist Ltd in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.

Copyright Statement
This website is owned and operated by Vaishaly Facialist Ltd. London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Vaishaly Facialist Ltd and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Vaishaly Facialist Ltd.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

General
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.

clinic appointments:
+44 (0) 20 7224 6088